Help & Support in Flovoo

The Help & Support page in Flovoo brings every way to get help into one place: chatting with the support team on WhatsApp, creating and tracking tickets, Help Center articles, and the latest product updates.

To open the page, click the ? icon (Help & Support) at the bottom of the sidebar.

What Is on the Help & Support Page?

When to Use Each Option

• Use the Help Center to learn how any feature works.
• Use WhatsApp Support when you need quick help from the support team.
• Create a ticket when you have an issue that needs follow-up, or want to request a new feature or an improvement.
• Open What’s New to see what was recently added to Flovoo.

Create a Support Ticket

To create a ticket:

1. Click the ? icon (Help & Support) at the bottom of the sidebar.
2. Click Create a ticket.
3. Enter the Title and Description.
4. Select the Ticket Type: New Feature, Enhancement, or Bug.
5. Add Notes and Attachments if needed.
6. Click Submit.

The message Ticket created successfully appears, and the support team reviews the ticket.

Track Your Tickets

To follow up on the tickets you submitted, click Track my tickets at the bottom of the Help & Support page. The tickets page lists every ticket you submitted and its status.

Best Practices

• Search the Help Center first, as you may find the answer right away.
• Write a clear title that describes the issue, for example: "Template messages are not reaching customers".
• In the description, list the steps you took and what happened exactly.
• Attach screenshots of the issue to help the support team solve it faster.

To see the latest updates, see Flovoo Update — June 2026, or start with A Quick Tour of Flovoo.

Frequently Asked Questions