Quick Replies

Quick Replies in Flovoo help you answer repeated questions in seconds, instead of typing the same message in every chat.

You save the reply once from Settings, then any member of your team uses it from the message box in the chat. This way, your team's replies are faster and consistent.

The Quick Replies Page

Go to Settings → Quick Replies. The page shows all quick replies in the workspace, with their count at the top of the page.

Create a Quick Reply

To create a quick reply:

1. 1
   Click Add Quick Reply.
2. 2
   Enter a title for the reply in the Title field, such as Greeting message.
3. 3
   Choose the reply type: Message or Voice.
4. 4
   Add the reply content based on its type.
5. 5
   Click Add Quick Reply.

Text Reply (Message)

• Type the message text in the Message Content field. The text is up to 500 characters.
• You can add an attachment from the Attachment field: an image, video, document, or audio file.

Voice Reply (Voice)

Click the microphone icon and record the voice message you want to save.

Use a Quick Reply in a Chat

1. 1
   Open the chat.
2. 2
   Click the ⚡ icon in the message box.
3. 3
   Search for the reply or choose it from the list.

The reply is added to the chat, and you can send it as is.

Reorder Quick Replies

You can reorder replies so the most used ones appear first in the chat:

1. 1
   Hover over the reply until the drag icon ⠿ appears.
2. 2
   Click and hold the icon, and drag the reply to its new position.
3. 3
   Release the reply.

The order is saved automatically, and appears for the whole team in the quick replies list in the chat.

Edit or Delete a Quick Reply

Click the ⋮ menu next to the reply, then select:

• Edit: To edit the title or content.
• Delete: To delete the reply.

Frequently Asked Questions