Contact Sync Permissions
3 min readBy the Flovoo team
Overview
Contact Sync Permissions allow you to control which contact changes made on the connected WhatsApp Business App are automatically synchronized to Flovoo.
These settings are persistent at the channel level and are separate from WhatsApp History Sync, which is used to import previous WhatsApp history as a one-time process.
Access Contact Sync Permissions
You can access Contact Sync Permissions from the ⋯ Actions menu for the channel.
The Contact Sync Permissions option is available only for WhatsApp API Coexistence channels.
Selecting it opens a dedicated window for managing contact synchronization settings.
Control Contact Changes
The Contact Sync Permissions window includes three settings that control contact synchronization:
Add New Contacts
This setting controls whether new contacts are synchronized.
When enabled, new contacts added to the WhatsApp Business App are automatically synchronized to Flovoo.
This setting is enabled by default and can be changed.
Edit Contacts
This setting controls whether changes made to contact information are synchronized.
When enabled, name or phone number changes made on WhatsApp are synchronized to Flovoo.
This setting is enabled by default and can be changed.
Remove Contacts
This setting controls contact deletions made on WhatsApp.
The setting is currently locked and cannot be enabled.
The description explains that deleting a contact on WhatsApp will also remove it from Flovoo when this permission becomes available.
Default Settings
The default Contact Sync Permissions are:
- Add New Contacts: Enabled.
- Edit Contacts: Enabled.
- Remove Contacts: Disabled and currently locked.
Important: Contact Sync Permissions control future changes made to contacts in the WhatsApp Business App after the channel is connected. They are not used to import previous WhatsApp chat history.
Frequently Asked Questions
What are Contact Sync Permissions?
Contact Sync Permissions allow you to control whether changes made to contacts in the connected WhatsApp Business account are automatically synced to Flovoo.
Are Contact Sync Permissions different from WhatsApp History Sync?
Yes. Contact Sync Permissions control ongoing changes to contacts, while WhatsApp History Sync is used to import previous history as a one-time action.
Where can I access Contact Sync Permissions?
You can access them from the channel’s ⋯ actions menu and select Contact Sync Permissions.
Which channels support Contact Sync Permissions?
The Contact Sync Permissions option is available only for WhatsApp API Coexistence channels.
Are new contacts synced automatically?
Yes. Add new contacts is enabled by default and can be changed.
Which contact changes can be synced to Flovoo?
When Edit contacts is enabled, changes to a contact’s name or phone number made in WhatsApp are synced to Flovoo.
Can I enable contact deletion sync?
No. Remove contacts is currently locked and cannot be enabled.
What are the default Contact Sync Permissions settings?
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