Channels in Flovoo
4 min readBy the Flovoo team
Overview
Channels in Flovoo allow you to connect the communication accounts your business uses and manage customer conversations from one place.
From the Channels page, you can view your connected channels, check their status, manage access, and control available synchronization settings.
What are Channels?
A channel is the account or communication platform you connect to Flovoo to receive and manage customer conversations.
Once a channel is connected, conversations from that channel are available in Flovoo, allowing your team to manage conversations from one place instead of switching between different platforms.
Supported Channels
Flovoo currently supports several channels for communicating with your customers, including:
- Facebook Messenger
- Website Chat Widget
The available capabilities and setup requirements may vary depending on the channel.
Managing Channels
From the Channels page, you can view the channels connected to your Flovoo account and check their current status.
The channel status helps you understand whether a channel is connected and working normally or requires attention.
Managing Channel Access
You can control which channels each team member can access.
This allows you to give members access to specific channels and control the conversations available to them based on their assigned channel access.
Channel access is managed from the member's profile.
Data Synchronization
Flovoo gives you more control over synchronizing contact data and certain conversation data, depending on the channel.
Synchronization options may include:
- Syncing new contacts.
- Updating contact information.
- Syncing deleted contacts.
- Syncing WhatsApp history.
Available synchronization options may vary depending on the channel and the type of data.
Conversations Across Channels
Once your channels are connected, you can manage incoming conversations from those channels in Flovoo.
This allows your team to follow conversations from different channels in one place instead of managing each channel separately.
Managing Channels in Flovoo
From the Channels page, you can:
- View your connected channels.
- Check the status of each channel.
- Manage channel access for team members.
- Control available synchronization settings.
- Follow conversations from your connected channels.
Frequently Asked Questions
What are Channels in Flovoo?
A Channel is a communication account or channel that you connect to Flovoo to receive and manage customer conversations.
Which Channels does Flovoo support?
Flovoo currently supports channels such as WhatsApp, Facebook Messenger, Instagram, and Website Chat Widget. Available capabilities and setup requirements vary by channel.
Where can I check the status of a Channel?
You can monitor the status of your connected channels from the Channels page in Flovoo.
Can I control which Channels each team member can access?
Yes. You can select the specific channels each team member can access from their profile.
Do Channel permissions affect conversations?
Yes. A team member’s channel access determines which channels and associated conversations they can access.
Do synchronization settings vary by Channel?
Yes. Available synchronization options depend on the channel and the type of data.
Can I manage conversations from multiple Channels in one place?
Was this article helpful?
Related articles
Didn't find what you were looking for?
Contact us and the Flovoo team will reply during business hours.