WhatsApp Unsupported Messages (Errors 131051 & 131060)
Learn why some WhatsApp messages can't be displayed in Flovoo and how to resolve unsupported message and device-related issues.
4 min readBy the Flovoo team
In this article
Overview
Sometimes WhatsApp messages may not appear correctly inside Flovoo conversations. When this happens, you may see the following message inside the chat:
“Can't display this message”
This usually happens because:
- The message type is not fully supported by WhatsApp Business Platform
- Or the message was sent from a linked or companion WhatsApp device that is not fully supported
This article explains the most common causes of errors 131051 and 131060 and how to resolve them.
Error Code 131051 — Unsupported Message or Media Type
What it means
Error 131051 appears when WhatsApp sends a message type or media format that cannot be displayed through the WhatsApp Business Platform.
Some WhatsApp features available in the consumer app are not fully supported inside business platforms such as Flovoo.
Common Unsupported Message Types
The following message types may trigger error 131051 or display “Can't display this message”.
| Message Type | Description |
| Polls | WhatsApp poll messages are not currently supported through the WhatsApp Business Platform. |
| GIFs | Animated GIFs may not display correctly and can appear as unsupported messages. |
| Interactive Messages | Some interactive message formats such as buttons or lists may not be supported in certain contexts. |
| Stickers | Some sticker formats, including unsupported WEBP variations, may fail to display correctly. |
| View-Once or Disappearing Media | Temporary or disappearing media messages may not be available through the platform. |
| Product or Catalog Messages | Some catalog and multi-product message types may not display properly. |
| Unsupported Media Sizes | Large voice notes, files, or unsupported media formats may fail to load correctly. |
What You May Notice
Inside the conversation, the message may appear as:
“Can't display this message”
In some cases:
- Flovoo may show additional details about the unsupported message type
- Or a general unsupported message notice may appear if WhatsApp does not provide a specific message type
The original message content may not be visible inside the conversation.
How to Resolve It
When you see “Can't display this message”, hover over the message to view additional details, if available.
Depending on the message type, WhatsApp may provide more information about why the message could not be displayed.
| Scenario | Recommended Action |
| A customer sent an unsupported message type | Ask the customer to resend the message using a supported format such as text, image, audio, or document. |
| A message appears unsupported inside Flovoo | Verify that the message or media type is supported by WhatsApp Business Platform. |
| The message contains unsupported media or file sizes | Reduce the file size or resend the content using a supported media format. |
Error Code 131060 — Linked or Companion Device Issue
What it means
Error 131060 happens when WhatsApp cannot fully sync or display a message through the WhatsApp Business Platform.
When this happens, the conversation in Flovoo may show:
“Can't display this message”
This issue is usually temporary and is related to how the message was sent or which device was used.
Why This Happens
According to WhatsApp Business Platform behavior, this error commonly happens in the following situations:
| Scenario | Description |
| First message from a customer | This can happen when a customer messages your business for the first time, especially after clicking a Click to WhatsApp ad. |
| Message sent from a linked or companion device | The customer or business user may be using an unsupported linked device such as WhatsApp for Windows, WearOS, which can prevent messages from displaying correctly in Flovoo. |
What You May Notice
Inside the conversation:
The message may appear as:
“Can't display this message”
- The message content may not be visible inside Flovoo
- Hovering over the message may show additional details about the issue
How to Resolve It
| Scenario | Recommended Action |
| The customer sent the first message after clicking a Click to WhatsApp ad | This issue is often temporary. Ask the customer to resend the message if needed. |
| The customer sent the message from a linked or companion device | Ask the customer to resend the message from their primary WhatsApp device. |
| A business user sent the message from a linked device | Disconnect unsupported linked or companion devices when possible and use the primary WhatsApp Business device for sending and receiving messages to improve message syncing in Flovoo. |
Best Practices for Coexistence Mode
If you use both the WhatsApp Business app and WhatsApp Business API together, a few simple habits can help reduce error 131060 and improve message syncing in Flovoo.
- Open your primary WhatsApp Business app regularly to check for messages that may not have synced correctly.
- Make sure your team understands that “Can't display this message” does not always mean the message was lost. In many cases, it may still appear in the primary WhatsApp app.
Keep your WhatsApp setup as simple as possible by minimizing the use of linked or companion devices.
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