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WhatsApp Business Platform (API) Quick Start with App Access (Coexistence)

Connect your WhatsApp Business App to Flovoo using API with App Access and start managing conversations seamlessly.

9 min readBy the Flovoo team

In this article
  1. Overview
  2. Requirements
  3. Setup Guide
  4. Step 1: Add Phone Number to Your Meta Business Manager
  5. Step 2: Connect Channel
  6. Connect your account on Flovoo
  7. Link your app via mobile
  8. Complete setup
  9. Sync your data
  10. Disconnect WhatsApp from Flovoo
  11. Option 1: From WhatsApp Business App
  12. Option 2: From Meta Business Manager
  13. FAQ & Troubleshooting
  14. Can I keep using the WhatsApp Business App after connecting to Flovoo?
  15. Are messages sent from the WhatsApp Business App charged or counted toward API messaging limits?
  16. Will my team lose access to chat history?
  17. Will I lose my Meta Verified (Blue Tick) badge?
  18. Why were my companion devices unlinked after connecting to Flovoo?
  19. Why can’t I use my phone number for connection?

Overview

WhatsApp Coexistence allows you to connect your existing WhatsApp Business App number to Flovoo via the WhatsApp API — without giving up the app. You can continue using the WhatsApp Business App while managing your conversations and team collaboration on Flovoo.

This setup is ideal for teams that want to adopt API-based workflows gradually without switching away from the app they're already using.

What you can do:

  • Connect your WhatsApp Business App number to Flovoo without giving up the app
  • Send and receive messages from both platforms
  • View messages sent from the app on Flovoo as echo messages

Requirements

WhatsApp Coexistence is available only to businesses actively using the WhatsApp Business App, based on Meta's review of account age and messaging quality.

  • WhatsApp Business App version 2.24.17 or later.Learn more
  • A phone number added to your Meta Business Manager.Learn more
  • Your business must not be registered in a currently unsupported country. At the moment, this includes Nigeria and South Africa.Learn more

Setup Guide

Step 1: Add Phone Number to Your Meta Business Manager

  1. Go to Meta Business Suite and click Settings.

    Meta Business Suite with the business asset picker open, and a red arrow pointing to the settings gear beside the business portfolio name.

  2. In the left side menu, select WhatsApp accounts.

    Meta business portfolio settings on the People page, with a red arrow pointing to "WhatsApp accounts" in the Accounts section of the sidebar, outlined in red.

  3. Click Add > select Link a WhatsApp Business account.

    WhatsApp accounts page in Meta business portfolio settings, with a red arrow pointing to the blue Add button, outlined in red.

  4. In the popup, enter the phone number associated with your WhatsApp Business account > click Continue.

    The "Link WhatsApp Business account" dialog with the country selector and phone number field outlined in red, and Cancel and Continue buttons.

  1. A verification code is sent to your WhatsApp Business app for the number that you added. Enter it in Meta Business Suite, then click Continue.

    The "Link WhatsApp Business account" dialog at the verification step, with the verification code field outlined in red and a note that a new code can be requested.
  2. Click Done.

Step 2: Connect Channel

Connect your account on Flovoo

  • Log in to Flovoo
  • From the left sidebar, go to Channels & Apps > Apps
Flovoo Chats page with no conversations, and a red arrow pointing to the settings icon at the bottom of the sidebar, outlined in red.
Flovoo Channels & Apps page with a red arrow pointing to the Apps item in the sidebar, outlined in red, and the channel cards listed on the right.
  • Select WhatsApp Business Platform (With App Access)
Flovoo Apps page with the "WhatsApp Business API (With App Access)" card outlined in red among the other channel cards.
  • Click Connect
Flovoo Apps page with a red arrow pointing to the Connect button on the "WhatsApp Business API (With App Access)" card, outlined in red.

Then:

  • Log in to your Facebook account
Facebook "Switching accounts" screen saying you need to switch accounts to continue, with a red arrow pointing to the blue Continue button.
  • Select your Business Portfolio
The "Select the business assets to share with Flovoo Platform" step with the business portfolio dropdown open, showing "Create a business portfolio" and an existing portfolio, outlined in red.
  • Choose Connect a WhatsApp Business App
The same step with the WhatsApp Business account dropdown open, and a red arrow pointing to "Connect a WhatsApp Business app", outlined in red.
  • Enter your phone number
The "Enter your WhatsApp Business phone number" step with the country selector and phone number field outlined in red.
  • A QR code will appear on your screen (keep it open)
The "Import contacts and chat history" step showing a large QR code to scan from the WhatsApp Business app, with the first steps of the process listed below.
  • Open the WhatsApp Business App on your phone
  • You will receive a message from Meta Business
The Facebook Business chat inside the WhatsApp Business app, showing the "Connect to the Business Platform" message with a Connect button.
  • Tap Connect
  • Scan the QR code

After that:

  • Review the connection details
  • Tap Connect to the Business Platform

  • Choose whether to share your chat history

    The "Connect to the Business Platform" screen on the phone, offering "Share all chats" for up to six months of history or "Don't share chats", with a Confirm button.

Complete setup

  • Confirm your WhatsApp Business account name

  • Select your timezone

    The "Confirm or edit your WhatsApp Business account" step showing the account name and the time zone set to (GMT+02:00) Africa/Cairo, with a Next button.
  • Review permissions
The "Review what you'll share with Flovoo Platform" step listing the requested permissions: manage WhatsApp accounts, manage and access conversations, and log events on the account's behalf, with a Confirm button.
  • Click Confirm, then Finish
A confirmation screen saying "Your account is connected to Flovoo Platform", with Add payment method and Finish buttons.

🎉 Your account is now successfully connected

Sync your data

  • Go to the Channels page in Flovoo
Flovoo Channels page listing one connected WhatsApp channel, with a red arrow pointing to Channels in the sidebar, outlined in red.
  • Click the options menu (⋯) next to your WhatsApp channel
Flovoo Channels page with a red arrow pointing to the actions button (three dots) on the channel row, outlined in red.
  • Select Sync Chat History
The channel actions menu open, showing the connection status and the management options Edit, Sync Chat History and Delete, with a red arrow pointing to Sync Chat History, outlined in red.
  • Wait until the sync progress reaches 100%
Flovoo Channels page with a "Sync Completed" panel in the corner reporting the messages and contacts synced, with View Chats and Dismiss buttons, outlined in red.
  • Once completed, go to Chats and Contacts to view your imported data

Disconnect WhatsApp from Flovoo

You can disconnect your WhatsApp Business account from Flovoo at any time using one of the following methods:

Option 1: From WhatsApp Business App

  • Go to Account Settings
  • Select Business Platform
  • Remove Flovoo

Option 2: From Meta Business Manager

  • Go to Meta Business Settings
  • Select WhatsApp Accounts
  • Open WhatsApp Manager
  • Remove Flovoo

FAQ & Troubleshooting

Can I keep using the WhatsApp Business App after connecting to Flovoo?

Yes. You can continue using the WhatsApp Business App while managing your conversations on Flovoo.

Are messages sent from the WhatsApp Business App charged or counted toward API messaging limits?

No. Messages sent from the WhatsApp Business App are free and do not count toward API messaging limits. Only messages sent via the Cloud API are billed and counted.

Will my team lose access to chat history?

No. Chat history remains available in the WhatsApp Business App. If you chose to share chats during setup, your contacts and the last 6 months of conversations will also be available in Flovoo.

Will I lose my Meta Verified (Blue Tick) badge?

No. Your Meta Verified badge will remain unchanged.

Why were my companion devices unlinked after connecting to Flovoo?

WhatsApp automatically disconnects all linked devices (such as Web or Desktop) during setup to reset the connection.

You can re-link your devices after the setup is complete.

What you can do:

  • Wait up to 24 hours for synchronization to complete
  • Re-link your devices after the setup is complete

Why can’t I use my phone number for connection?

Your number may not be available for connection based on WhatsApp requirements.

What you can do:

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