How WhatsApp Business Platform (App Access Coexistence) Works on Flovoo
Understand how WhatsApp Business Platform (API) with App Access works on Flovoo, including message behavior, supported features, and key limitations.
4 min readBy the Flovoo team
In this article
- Overview
- Phone Messages (Messages from WhatsApp Business App)
- How Phone Messages Work
- Conversation Handling
- When to Use Phone Messages
- Changes to WhatsApp Business App After Connection
- Feature Availability Overview
- FAQ & Troubleshooting
- Are messages sent from the WhatsApp Business App charged or counted toward API messaging limits?
- What happens when someone sends a message from the WhatsApp Business App?
- Why are messages sent from linked devices (e.g. WhatsApp Web or Desktop) not appearing in Flovoo?
- How many devices can I link?
- Why were my companion devices unlinked after connecting to Flovoo?
- What you can do:
Overview
WhatsApp Business Platform with App Access allows you to use your WhatsApp Business App alongside Flovoo, enabling better team collaboration and centralized conversation management while keeping the app active.
Phone Messages (Messages from WhatsApp Business App)
Phone Messages are messages sent directly from the WhatsApp Business App that appear in Flovoo for visibility.
These messages allow teams to stay aligned by showing conversations that happen outside Flovoo.
How Phone Messages Work
- Messages sent from the WhatsApp Business App will appear in Flovoo automatically
- The message sender will be labeled as Phone Message
- These messages are synced for visibility only and reflect activity from the mobile app
Conversation Handling
If a conversation already exists in Flovoo, Phone Messages will appear within that conversation
If no conversation exists, a contact and conversation may be created. However, the conversation will not be active, and you may not be able to reply from Flovoo until the customer sends a message.
When to Use Phone Messages
Phone Messages are useful when:
- An agent replies directly from the WhatsApp Business App
- Conversations happen outside Flovoo but still need to be visible to the team
- Teams want full visibility across both mobile and platform interactions
Changes to WhatsApp Business App After Connection
After connecting your WhatsApp Business App to Flovoo, some features may change or become unavailable due to WhatsApp Business Platform limitations.
Feature Availability Overview
| Feature | Status | Details |
|---|---|---|
| Individual (1:1) chats | ✅ Supported | Fully supported without changes |
| Contacts | ✅ Supported | Can be synchronized with Flovoo |
| Message history | ✅ Supported | Up to the last 6 months can be synced |
| Broadcast lists | ❌ Not supported | Disabled after connection |
| View once messages | ❌ Not supported | No longer available |
| Disappearing messages | ❌ Not supported | Disabled after connection |
| Live location sharing | ❌ Not supported | Not available |
| Voice & video calls | ❌ Not supported | Calling is disabled |
| Group chats | ❌ Not supported | Not supported |
| WhatsApp Business tools | ❌ Not supported | Includes quick replies, labels, and automation |
| Message edit & delete | ⚠️ Changed | Editing and deleting messages is no longer available |
FAQ & Troubleshooting
Are messages sent from the WhatsApp Business App charged or counted toward API messaging limits?
No. Messages sent from the WhatsApp Business App are free and do not count toward API messaging limits. Only messages sent via the Cloud API are billed and counted.
What happens when someone sends a message from the WhatsApp Business App?
It will appear in Flovoo as a Phone Message. It will not open a service window or trigger any automation.
Why are messages sent from linked devices (e.g. WhatsApp Web or Desktop) not appearing in Flovoo?
Messages sent from some companion devices (such as WhatsApp Desktop or Web) may not appear in Flovoo due to synchronization limitations. This is because not all linked devices reliably send events to the WhatsApp Business Platform.
How many devices can I link?
You can link up to 4 companion devices. Some devices (like WhatsApp for Windows or WearOS) are not supported.
💡 For best results, we recommend disconnecting all linked devices and using only the primary phone or Flovoo, as messages from linked devices may not appear in Flovoo.
Why were my companion devices unlinked after connecting to Flovoo?
WhatsApp automatically disconnects all linked devices (such as Web or Desktop) during setup to reset the connection.
You can re-link your devices after the setup is complete.
What you can do:
Wait up to 24 hours for synchronization to complete
Re-link your devices after the setup is complete
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