Managing Conversations

After opening a conversation, you can manage all communication from one place using the available messaging tools.

📷 [Image 1: Full conversation window]

Sending Messages

Use the message composer to type and send messages.

📷 [Image 2]

Reply to a Message

Reply links your response to a specific message.
1. Hover over the message.
2. Click (⋮).
3. Select Reply.
4. Send your response.

📷 [Images 3-4]

React to a Message

1. Hover over a message.
2. Click (⋮).
3. Select Reaction.
4. Choose an emoji.

📷 [Images 5-6]

Sending Attachments

Click the attachment icon to send a file.

📷 [Image 7]

Voice Messages

Use the microphone icon to record a voice message.

📷 [Image 8]

Using WhatsApp Templates

Send approved WhatsApp templates directly from the conversation.

Learn more: WhatsApp Template Library

📷 [Image 9]

Using Quick Replies

Insert a saved response using Quick Replies.

Learn more: Quick Replies

📷 [Image 10]

Using Emojis

Use the Emoji icon to insert emojis.

📷 [Image 11]