Manage Channels
5 min readBy the Flovoo team
Overview
From the Channels page, you can monitor the channels connected to your account, manage the available actions for each channel, check their current status, and handle channel states that require attention.
💡 Tip
If you want to learn more about channels in Flovoo and the channels you can connect, you can refer to the Channels in Flovoo article.
Adding a Channel
You can add a new channel to your account from the Channels page.
ℹ️ Note
The connection method and requirements vary depending on the channel type. To learn how to connect each channel, refer to the relevant article : Connect WhatsApp \ Connect Facebook Messenger
Managing a Channel
The available actions for each channel can be accessed from the ⋯ menu in the channel row.
The options available in the menu vary depending on the channel’s current status. As a result, different actions may appear for different channels.
Deleting a Channel
You can delete a channel from the ⋯ menu when the delete option is available.
For channels that are in the Deleted status, the available actions from the menu are limited to removing the channel from the list. Reconnection and editing options are not available.
Monitoring Channel Status
Each channel’s status is displayed on the Channels page to help you understand whether it is working normally or requires attention.
When a Channel Is Active
When a channel has an Active status, it means the channel is working normally and can send and receive messages.
When a Channel Requires Attention
For some WhatsApp statuses, Flovoo provides additional information to help you understand the reason for the status and what you can do.
When an information icon is available next to the status, select it to view the status details.
The details include a description of the status and the available action when needed, such as Contact Support.
💡 Tip
If a channel shows an abnormal status, check the status details first to understand the reason and the required action.
Understanding WhatsApp Statuses
WhatsApp statuses vary depending on the account and connection status.
| Status | What does it mean? | Available action |
|---|---|---|
| Restricted | Meta has placed a restriction on the WhatsApp account. Flovoo may display details about the restriction, including the restriction end date if available. | Contact Support |
| At Risk | Meta has classified the WhatsApp account as being at risk of being disabled. The expected disablement date may be shown if available. | Contact Support |
| Banned | Meta has disabled the WhatsApp Business account. Sending and receiving messages may no longer be available. | Contact Support |
| Disabled | The channel has become inactive due to an issue related to the connection or account. | Contact Support\Reconnect |
⚠️ Important
The status details and available actions depend on the channel’s actual status. If Contact Support appears as an available action, follow the option shown in the status details.
When Should I Contact Support?
If the channel status details indicate that the required action is Contact Support, contact Flovoo Support using the available option in the status details.
In some cases, the issue cannot be resolved through the available actions on the Channels page, and contacting Support will be the required action.
🚨 Warning
In some cases, the available actions may not resolve the issue, and contacting Flovoo Support will be required.
Frequently Asked Questions
How do I add a new channel to Flovoo?
Where can I find the available actions for a channel?
The available actions can be accessed from the ⋯ menu in the channel row.
Can I edit a channel?
Yes. When the Edit option is available, you can use it to modify the available channel settings.
Why are different actions available for different channels?
The available actions depend on the channel type and its current status.
Can I delete a channel?
Yes, when the delete option is available from the ⋯ menu.
What does Active status mean?
It means that the channel is working normally and can send and receive messages.
What should I do if a channel shows an abnormal status?
What WhatsApp statuses can appear on the Channels page?
Statuses such as Restricted, At Risk, Banned, and Disabled may appear. The available actions depend on the status.
When should I contact Flovoo Support?
If the channel status details indicate that Contact Support is the required action, you can contact Support using the available option in the status details.
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