Connect a Meta Ads Account

When you connect a Meta ads account to Flovoo, you know which campaign or ad each customer came from when they messaged you from Click-to-WhatsApp (CTWA) ads.

After connecting, Flovoo automatically links new conversations to the ads that triggered them, so you measure your ad results without manual tracking.

Before you start

Make sure of the following:

• You must be an admin of the business portfolio on Meta, or the connection step won’t complete.
• Make sure a WhatsApp number is connected to Flovoo, because attribution works on conversations coming from CTWA ads.

Connect an ads account

To connect a Meta ads account:

1. 1
   Click Settings, then CTWA, then Ad Accounts.
2. 2
   On the Meta Ads card, click Connect Ad Account.
3. 3
   Sign in with your Facebook account, and choose the business portfolio and the ad accounts you want to connect.
4. 4
   Confirm the connection, and you return to Flovoo with the accounts shown in the table.

The ad accounts table

The table shows each account with its Ad Account, Ad Account ID, and Status. You can search for an account by name or ID.

If the status shows Invalid, the connection expired or permissions were revoked on Meta, and Flovoo shows the last-known data. Reconnect the account to refresh the data.

Your ad results

After connecting, click Sync from Meta to pull in your campaigns. Then you can:

• Track metrics such as Spend, Link Clicks, and Contacts.
• View the Attribution breakdown by campaign, ad set, and ad, with the contacts each one generated.
• Choose the period, such as Last 7 Days, Last 30 Days, or a Custom Range, and filter by campaign.

Delete an ad account

Click Delete in the Actions column to remove the account. After deleting, new customers from that account’s ads aren’t tracked, but your existing data isn’t deleted.

To learn which ad data appears in your contacts, see Track Customers from Click-to-WhatsApp Ads (CTWA). To create a business portfolio in Meta, see How to Create a Meta Business Portfolio.