Skip to content
Help topics
Flovoo

Connect a New Number to WhatsApp Business API

To connect a new number to WhatsApp Business API, click Channels & Apps, then Apps, and click Connect on the WhatsApp API card. Select Use a number not linked to any WhatsApp account, sign in to Facebook, choose your business portfolio and account, add your number or a free Meta number, then confirm the permissions and click Finish.

6 min readBy the Flovoo team

In this article
  1. Requirements
  2. A Flovoo Account
  3. A Phone Number
  4. Meta Business Manager
  5. Connect Your Number to Flovoo
  6. Send a Test Message
  7. Disconnect Your Number from Flovoo

WhatsApp Business API is designed for medium and large businesses that manage customer conversations at scale across several teams and members. Unlike the WhatsApp Business app, the API doesn’t come with a ready-made messaging interface.

Flovoo gives you this interface, so you connect your number to WhatsApp Business API and start managing conversations right away.

Requirements

Before connecting your number to Flovoo, make sure you have the following:

A Flovoo Account

You need an active Flovoo account to access the connection steps.

A Phone Number

During setup, you can choose one of two options:

  • Your own number: the number must be valid and able to receive a text message or call for verification. If it’s registered on WhatsApp or WhatsApp Business, delete the account from it first.
  • A virtual number from Meta: choose Use a display name only to get a free number from Meta, without buying a new number or extra verification steps.

Your number must not be from the following countries:

  • Crimea (+7978)
  • Cuba (+53)
  • Iran (+98)
  • North Korea (+850)
  • Syria (+963)

Meta Business Manager

You need a Meta Business Manager account to register for WhatsApp Business API, and you can create one during setup if you don’t have it. Also make sure that:

  • Your business complies with the WhatsApp Business Messaging Policy.
  • You have Admin access to the Meta Business Manager account.
  • Your business has a working website that belongs to it, with a domain that matches your email, showing your company name or logo.

Connect Your Number to Flovoo

To connect your number:

  1. Click Channels & Apps in the sidebar, then Apps.

    Flovoo Apps page listing the available channels: WhatsApp Business API with and without app access, WhatsApp Lite, Facebook Messenger, Instagram, Website Widget, and TikTok, WhatsApp Calling API and SMS marked coming soon.

  2. On the WhatsApp API card, click Connect.

    The same Flovoo Apps page showing the channel cards, each with a Connect button.
  3. Under Check these details before you connect, select Use a number not linked to any WhatsApp account, then click Connect.

  4. Sign in to your Facebook account.

    A Facebook login window opened over the Flovoo Apps page, asking for an email address and password.

  5. Click Continue to give Flovoo the permissions it needs to manage your account.

    A Facebook Login for Business dialog titled "Seamlessly connect your account to Flovoo Platform", listing what the connection allows and offering Cancel and Continue buttons.

  6. Select your Business Portfolio and WhatsApp Business Account, then click Next.

    The Facebook Login for Business step "Select the business assets to share with Flovoo Platform", with dropdowns for the business portfolio and the WhatsApp Business account, and Back and Next buttons.
  7. Add your number by choosing Use a display name only or Use a new or existing WhatsApp number.
  8. If you chose your own number, enter the verification code sent by text message or call, then click Next.
  9. Review the permissions you’ll give Flovoo, then click Confirm.
  10. Click Finish.

The channel is connected and appears on the Channels page. If you don’t have a Business Portfolio or WhatsApp Business Account, choose Create a business portfolio and Create a WhatsApp Business account in step 6, then complete the same steps.

Send a Test Message

To make sure the channel works:

  1. Go to Channels & Apps, then Channels.

    Flovoo Channels page with an empty state saying "No channels connected" and a Connect channel button.
  2. Click the link icon next to your WhatsApp channel number, which opens a WhatsApp chat link directly.
  3. Send a test message from WhatsApp.

  4. Open Chats in Flovoo to view and reply to the message.

    Flovoo Chats page with an empty state saying "No conversations yet" and an Add channel button.

Disconnect Your Number from Flovoo

To disconnect your number:

  1. In Flovoo, go to Channels & Apps, then Channels, click the ⋯ menu next to the WhatsApp channel, and select Disconnect channel.
  2. In Meta, go to Business Settings → WhatsApp Accounts → WhatsApp Manager, then remove Flovoo as a partner.

After disconnecting, messaging through Flovoo stops right away, and your chat history stays in Flovoo unless you delete it. Removing Flovoo as a partner doesn’t delete your WABA or number, and you can move to another provider through Meta’s migration process.

To learn how this setup differs from Coexistence, see WhatsApp Business API vs Coexistence.

Can I connect a number that’s used on the WhatsApp app?
Yes, after deleting the WhatsApp account from the number first. If you want to keep using the app, use Coexistence instead.
Do I need to buy a new number?
No. You can choose Use a display name only to get a free virtual number from Meta.
Why should I set the account currency to US dollars?
To avoid message sending issues, even when you have enough balance.
Are my conversations deleted when I disconnect the number?
No. Your chat history stays in Flovoo unless you delete it yourself.
Does disconnecting the number delete my WABA?
No. Removing Flovoo as a partner doesn’t delete your WABA or phone number.

Was this article helpful?

Related articles

Didn't find what you were looking for?

Contact us and the Flovoo team will reply during business hours.