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Connect the WhatsApp Business App (Coexistence)

To connect the WhatsApp Business app to Flovoo with Coexistence, add the number to Meta Business Manager, then click Channels & Apps, then Apps, click Connect on the WhatsApp API card, and choose coexistence. Sign in to Facebook, scan the QR code from the app, then complete the setup and start syncing your conversations.

12 min readBy the Flovoo team

In this article
  1. What Can You Do After Connecting?
  2. Requirements
  3. Step 1: Add the Number to Meta Business Manager
  4. Step 2: Connect the Channel to Flovoo
  5. Step 3: Link the App from Your Phone
  6. Step 4: Complete the Setup
  7. Step 5: Sync Contacts and Conversations
  8. Disconnect WhatsApp from Flovoo
  9. From the WhatsApp Business App
  10. From Meta Business Manager

WhatsApp Business Platform with App Access (Coexistence) lets you use the same WhatsApp Business number on the WhatsApp Business app on your phone and on Flovoo at the same time.

You keep using the app as usual while your team manages conversations from Flovoo. The setup suits teams that want to move to the API gradually without changing how they work.

What Can You Do After Connecting?

  • Connect your current WhatsApp Business number to Flovoo without losing the app.
  • Send and receive messages from the app and from Flovoo.
  • View messages sent from the app in Flovoo as a Phone message.
  • Sync contacts and chat history for up to the last 6 months.

Requirements

Coexistence is available only to businesses actively using the WhatsApp Business app, based on Meta’s review of account age and messaging quality. Before you start, make sure you have the following:

  • WhatsApp Business App version 2.24.17 or later.Learn more
  • A phone number added to your Meta Business Manager.Learn more
  • Your business must not be registered in a currently unsupported country. At the moment, this includes Nigeria and South Africa.Learn more

Step 1: Add the Number to Meta Business Manager

To add the number:

  1. Go to Meta Business Manager, then open the settings.

    Meta Business Suite with the business asset picker open, and a red arrow pointing to the settings gear beside the business portfolio name.
    Meta business portfolio settings on the People page, with a red arrow pointing to "WhatsApp accounts" in the Accounts section of the sidebar, outlined in red.

  2. Select WhatsApp Accounts.

    WhatsApp accounts page in Meta business portfolio settings, with a red arrow pointing to the blue Add button, outlined in red.
  3. Click Add, then select to link a WhatsApp Business account.

  4. Enter your phone number.

    The "Link WhatsApp Business account" dialog with the country selector and phone number field outlined in red, and Cancel and Continue buttons.

  5. Enter the verification code sent to the app.

    The "Link WhatsApp Business account" dialog at the verification step, with the verification code field outlined in red and a note that a new code can be requested.
  6. Click Done.

Step 2: Connect the Channel to Flovoo

To connect the channel:

  1. Click Channels & Apps in the sidebar, then Apps.

    Flovoo Chats page with no conversations, and a red arrow pointing to the settings icon at the bottom of the sidebar, outlined in red.
    Flovoo Channels & Apps page with a red arrow pointing to the Apps item in the sidebar, outlined in red, and the channel cards listed on the right.

  2. On the WhatsApp API card, click Connect.

    Flovoo Apps page with the "WhatsApp Business API (With App Access)" card outlined in red among the other channel cards.
    Flovoo Apps page with a red arrow pointing to the Connect button on the "WhatsApp Business API (With App Access)" card, outlined in red.
  3. Under Check these details before you connect, select Keep your WhatsApp Business app with coexistence, then click Connect.

  4. Sign in to your Facebook account.

    Facebook "Switching accounts" screen saying you need to switch accounts to continue, with a red arrow pointing to the blue Continue button.

  5. Select your Business Portfolio.

    The "Select the business assets to share with Flovoo Platform" step with the business portfolio dropdown open, showing "Create a business portfolio" and an existing portfolio, outlined in red.

  6. Choose Connect a WhatsApp Business App to link the app.

    The same step with the WhatsApp Business account dropdown open, and a red arrow pointing to "Connect a WhatsApp Business app", outlined in red.

  7. Enter your phone number.

    The "Enter your WhatsApp Business phone number" step with the country selector and phone number field outlined in red.

A QR code appears on the screen, then:

  1. Open the WhatsApp Business app on your phone.

    The "Import contacts and chat history" step showing a large QR code to scan from the WhatsApp Business app, with the first steps of the process listed below.

  2. Open the Meta Business message you received in the app.

    The Facebook Business chat inside the WhatsApp Business app, showing the "Connect to the Business Platform" message with a Connect button.
  3. Tap Connect, then scan the QR code.
  4. Review the connection details, then tap Connect to the Business Platform.

  5. Choose whether you want to share your chat history.

    The "Connect to the Business Platform" screen on the phone, offering "Share all chats" for up to six months of history or "Don't share chats", with a Confirm button.

Step 4: Complete the Setup

To complete the setup:

  1. Confirm the account name and time zone.

    The "Confirm or edit your WhatsApp Business account" step showing the account name and the time zone set to (GMT+02:00) Africa/Cairo, with a Next button.

  2. Review the permissions.

    The "Review what you'll share with Flovoo Platform" step listing the requested permissions: manage WhatsApp accounts, manage and access conversations, and log events on the account's behalf, with a Confirm button.

  3. Click Confirm, then Finish.

    A confirmation screen saying "Your account is connected to Flovoo Platform", with Add payment method and Finish buttons.

Your account is connected, and the channel appears on the Channels page.

Step 5: Sync Contacts and Conversations

To import your contacts and conversations:

  1. Go to Channels & Apps → Channels.

    Flovoo Channels page listing one connected WhatsApp channel, with a red arrow pointing to Channels in the sidebar, outlined in red.

  2. In the History Sync column next to the WhatsApp channel, click Start Sync.

    Flovoo Channels page with a red arrow pointing to the actions button (three dots) on the channel row, outlined in red.
    The channel actions menu open, showing the connection status and the management options Edit, Sync Chat History and Delete, with a red arrow pointing to Sync Chat History, outlined in red.

  3. Wait until the sync reaches 100%, then open Chats and Contacts to view the imported data.

    Flovoo Channels page with a "Sync Completed" panel in the corner reporting the messages and contacts synced, with View Chats and Dismiss buttons, outlined in red.

To learn more about the sync and its statuses, see WhatsApp History Sync. To learn what happens after connecting, see How Coexistence Works on Flovoo.

Disconnect WhatsApp from Flovoo

You can disconnect at any time, from the app or from Meta Business Manager:

From the WhatsApp Business App

  1. Open the account settings.
  2. Select Business Platform.
  3. Remove Flovoo.

From Meta Business Manager

  1. Open the settings.
  2. Select WhatsApp Accounts.
  3. Open WhatsApp Manager.
  4. Remove Flovoo.
Can I keep using the WhatsApp Business app after connecting?
Yes. You can use the app normally alongside Flovoo.
Are messages sent from the app charged?
No. Messages sent from the app are free and don’t count toward API messaging limits.
Will my team lose chat history?
No. Chat history stays available in the app, and contacts and the last 6 months of conversations can be synced to Flovoo.
Will I lose my Meta Verified badge?
No. You won’t lose the badge after connecting.
Why were my linked devices disconnected after connecting?
WhatsApp automatically disconnects all linked devices during setup to reset the connection. Wait up to 24 hours for the sync to complete, then re-link your devices.
Why can’t I connect my number?
Your number may not be available for connection right now based on WhatsApp requirements. You can keep using the number until it becomes available, use another number, or connect a new number to WhatsApp Business API without the app.

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